Terms and Conditions
REVISION POLICY
The allotted number of revisions is based on your selected package and you can request as much revisions
as stated in your package details. We focus on providing the best services to our customers and will
continue revising until your needs
are met. Any additional charges if the design concepts are not changed. You will have your revised
design in 48 hours.
Any changes/revisions requested after the Mobile Designs are finalized will be treated as a new
order and charged separately.
- Every revision or change in design will be delivered in 24 hours.
- Any sort of revision or change in design or other stages of your project that completely differs
from the initial requirements submitted, will not be considered as revision and can be charged
accordingly.
REFUND POLICY
Nextzen Mind LLC refund policy will be nil if;
- You have chosen a special package.
- The primary design concept has been approved.
- You have demanded revisions.
- The cancellation has been made due to reasons non-related to the company.
- The company has not been contacted for more than 2 weeks of project.
- Company’s policies, or policy, have been violated.
- Other company or designer has been approached for the same project.
- The creative brief is lacking in required information.
- A complete design change has been demanded.
- The claim has crossed the given ‘request for refund’ time span.
- The business is closing or changing name or business.
- Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do
not pertain to the service will not be subject to refund under any circumstances.
- If a client subscribes for a service bundle and happens to be dissatisfied with a particular
service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
- The client will not be entitled to any refunds after 15 days, from the date of purchase.
- Services including but not limited to Social Media, SEO, Domain Registration and Web Hosting are not
entitled to refunds under any circumstances.
- In case of websites, refunds will not be entertained once the client has approved the
design and the website is sent for development.
Note: Nextzen Mind LLC holds all rights to reject any project or cancel the contract whenever it deems
necessary. After the refund, you will not have any rights to use the designs for any purpose; they will
be the sole property of Nextzen Mind LLC.
The company will be the rightful owner of the designs.
CLAIM YOUR REFUND
To have your refund, follow the following steps:
You can claim your refund by:
As soon as we receive your refund request, we will respond to it at our earliest, once the required
analysis is completed we will initiate the process.
After you have received your refund, you will not have any rights to any designs submitted by
Nextzen Mind LLC, the information will be submitted the Copyright Acquisition of the Government Copyright
Agencies to maintain legality.
QUALITY ASSURANCE POLICY
We do our best to meet your requirements and our designers do their best to fulfill your expectations.
We believe in providing best designs and each of our designs is well researched and well crafted.
100% SATISFACTION GUARANTEE
- Our unlimited revisions policy is to make sure that you are 100% satisfied.
- We aim at exceeding your expectations and strive to accomplish it.
- We do not stop our revisions until you are completely satisfied with your design
(number of revisions will be according to your package).
DELIVERY POLICY
- The complete order will be sent to the mentioned account on the date stated on Order
Confirmation as well as a confirmation email will also be sent.
- The turnaround time will be according to the package, the minimum time required is 2 business days.
- In case of urgent order, contact our customer support team.
RECORD MAINTENANCE
Nextzen Mind LLC keeps the records of finalized designs so that in case of any misplaced order, you will be
provided the exact file.
CUSTOMER SUPPORT
Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer
your concerns anytime and every time.
COMMUNICATION POLICY
- Nextzen Mind LLC will not be responsible for any communication done via any other platform
than “….@support.com” or any numbers not provided by us or given on our official website. However
Nextzen Mind LLC is the subsidiary of. We hold full responsibility
for any information held or shared through our parent company.
- We are not responsible for any damages caused due to other contact details not provided by us.
- We take full responsibility of all the information provided through our official
domains.